- RETURN & REFUND POLICY — Sa Rang Hae Jewellery
Eligibility for Return
Returns are accepted ONLY in cases of: • Wrong product delivered • Damaged product • Manufacturing defect
Return Window
You must contact us within 24–48 hours of receiving your order.
Mandatory Requirement
A clear unboxing video is required for damage or defect claims.
Refund Options
Based on eligibility, refunds may be issued as: • Replacement product • Store credit • (Cash refund only in special cases)
Not Eligible
Returns will NOT be accepted if: • The product is not defective and matches the description & images. • There is a slight colour difference due to lighting or screen resolution. • The customer ordered the wrong size / length / design by mistake. • The customer changed their mind after receiving the product. • The product was used, worn, or damaged after delivery. • The product is returned without an unboxing video as proof. • The complaint is raised after 48 hours of delivery. • The product is part of a sale, offer, or clearance item. • Accessories, hygiene-related items, customised products are non-returnable.