4. RETURN & REFUND POLICY — Sa Rang Hae Jewellery

Eligibility for Return

Returns are accepted ONLY in cases of:

•    Wrong product delivered
•    Damaged product
•    Manufacturing defect

Return Window

You must contact us within 24–48 hours of receiving your order.

Mandatory Requirement

A clear unboxing video is required for damage or defect claims.

Refund Options

Based on eligibility, refunds may be issued as:

•    Replacement product
•    Store credit
•    (Cash refund only in special cases)

Not Eligible

Returns will NOT be accepted if:

•    The product is not defective and matches the description & images.
•    There is a slight colour difference due to lighting or screen resolution.
•    The customer ordered the wrong size / length / design by mistake.
•    The customer changed their mind after receiving the product.
•    The product was used, worn, or damaged after delivery.
•    The product is returned without an unboxing video as proof.
•    The complaint is raised after 48 hours of delivery.
•    The product is part of a sale, offer, or clearance item.
•    Accessories, hygiene-related items, customised products are non-returnable.